CivilEdge reserves the right to cancel or defer any course and will make all reasonable effort to promptly notify you.

Where courses are rescheduled individuals will be booked onto the next available course or if not suitable a full refund will be offered. If for some reason you are unable to attend your course you must notify CivilEdge immediately.

Shortly after receiving your booking confirmation, you will receive an email from CivilEdge with additional course information including links to complete enrolment documentation such as online Enrolment form (that also includes Pre-Training Review), Language Literacy & Numeracy (LLN) quiz and an Evidence of Identity Form (where applicable).

These documents must be submitted to CivilEdge by 1pm on the business day prior to the course commencement day. These will assist us to confirm your suitability for the course and help us to prepare for any needs or support you may require.

PLEASE NOTE: Documents received by CivilEdge after 1pm may not be considered for enrolment and your booking will not proceed. You can request to transfer your booking to another course date (subject to availability), and it may incur a fee. See “Course Transfer” below for more information.

Individual Students

Cancellations and Refunds

• Cancellations for individual students (not part of a Business Bookings – see below) will be accepted if CivilEdge is formally notified in writing more than seven (7) days prior to the course date (or the original course date if the booking is moved). In this instance, CivilEdge will refund the cost of the course. Students on a payment plan will also receive a full refund.
• Cancellations received within seven (7) days of the original course date but more than two (2) days prior to the date of training will incur a 50% fee of the total course cost, plus any other costs incurred by CivilEdge. Students on a payment plan must pay 2 of their 4 installments/ This means that the payment plan will be left in place until 2 payments have been made, then it will be cancelled.
• Cancellations received within two (2) days of the original course commencement and no-shows will result in a forfeit of total course cost, plus any other costs incurred by CivilEdge. Payment plans will be left in place for cancellations within two (2) days of the course or no shows.
• Refunds for payment plans only apply to the course fee, not any fees that are accrued through the Ezypay such as late fee / transaction fee.
• Refunds for the course fee are not issued where State Authority have rejected/cancelled your accreditation (where applicable).

Administration Fee

A non-refundable administration fee of $100 is applicable for all courses and is included in the course fee. This includes:

• Students who cancel a course prior to their payment plan commencing.
• Students who do not attend a course and have had the course paid for by a third party.

(Please note: students who cancel their booking more than 7 days prior to the course start date will not incur this fee)

Course Transfers

• Students can transfer to another CivilEdge course if CivilEdge is notified more than seven (7) days prior to the original course date. Transfers received within seven (7) days of the course date will be assessed on a case by case basis. The first transfer will attract a minimum fee of $20.00 per student.
• All subsequent transfers will attract a minimum fee of $30.00 per student. Transfers cannot occur after the date of the course.
• If you wish to apply for a refund please obtain a copy of our ‘Application for Refund’ form which can be obtained via this website.

General

• If for any unforeseen circumstances there are changes to the agreed services, CivilEdge will advise the learner(s) as soon as practicable, including in relation to any change in ownership or training course delivery. We also encourage learners to be aware of their rights as a consumer under consumer law.
• In the event that CivilEdge closes or are no longer able to provide the training and assessment services as initially agreed between CivilEdge and the student, then CivilEdge will:
  – Arrange for agreed training and assessment to be completed through another RTO (fees may be incurred). Prior to the transfers students will be formally notified of the arrangements including any refund of fees that may be applicable; or
  – Provide a pro-rata based on hours completed to date for units that have been commenced prior to the course being withdrawn.
• See also sections “Readiness to Progress” and “Reassessment fees” in the Student Handbook.

Additional Costs

Our marketing materials detail all equipment or resources you will need to provide as part of your course. If you cancel or withdraw from your study, then you will not be entitled to a refund for these equipment and/or resources.