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FAQs

HERE ARE ANSWERS TO SOME OF THE QUESTIONS WE OFTEN HEAR.

    • Registered Training Organisations (RTOs) are those training providers registered by ASQA (or, in some cases, a state regulator) to deliver vocational education and training (VET) services.

      RTOs are recognised as providers of quality-assured and nationally recognised training and qualifications.

    • Civiledge is committed to providing Australia’s best Traffic Control and Management training for new entrants and mid-career practitioners.

    • We offer Traffic Control and Traffic Management training both for new entrants and refresher training in various states across Australia.

    • The USI is a reference number made up of ten numbers and letters. This number creates a secure online record of all your nationally recognised training records and results undertaken since 1st January 2015. A USI can be obtained at no cost to students and your USI stays with you for life.

      You’ll need a USI if you are a new or continuing student undertaking nationally recognised training.

      Without a USI, you won’t be able to receive your statement of attainment, qualification, or award.

      For more information, please refer to www.usi.gov.au.

    • Graduates of our New Entrants courses may be eligible for a interview with one of the affiliated traffic control companies – this depends on state specific traffic control onboarding requirements at the time of successfully completing the course.

      For clarity, graduates are NOT guaranteed job.

    • Centrelink do not make payments directly to training organisations for participants courses. You would need to register with a local jobactive provider who would make the booking on your behalf and arrange payment if you are eligible. Refer to www.jobsearch.gov.au/serviceproviders for further information.

    • You will need to have language, literacy and numeracy skills to an ACSF level 2 to undertake these courses. If you are unsure of your level of English, we suggest you call us on 1300 725 483.

    • To cancel a course please call 1300 725 483 or email info@civiledge.com.au. Please note that to obtain a full refund, you need to cancel at least 7 days prior to the course commencement date. See civiledge.com.au/refund-policy/

    • Most courses involve practical training and assessment which will require Personal Protective Equipment (PPE). For further details please refer to civiledge.com.au/course-list.

    • Lunch is not provided. There is always tea, coffee and water available. There is access to a fridge and microwave for those that would like to bring lunch, or there are places in the area to buy lunch.

    • There are pre-requisites for certain courses. Please refer to the individual course pages on our website or call us on 1300 725 483 for further information.

    • You do require a White Card for training in Queensland and Western Australia. In Victoria you don’t require a White Card for training however you would require one to work in the industry.

    • Different states have different requirements. Please refer to the individual course pages or call us on 1300 725 483 for further information.

    • Traffic accreditation needs to be renewed every 3 years, except in NSW and TAS.

    • You can find our delivery locations within the individual course pages on our website.

      We can also deliver selected training courses at your premises, or at a location based on your requirements. We invite you to discuss your specific training needs by calling us on 1300 725 483 for a personalised quote.

    • Please refer to individual course pages on this website for course duration, or call us on 1300 725 483.

    • Our courses are Nationally Recognised however States and Territories have different requirements relating to traffic control regulation and accreditation. Contact us for further information.

    • You will need to bring your Drivers Licence, general construction induction White Card (if applicable for your course) and Personal Protective Equipment (PPE).

    • If your course includes vocational placement then you will need your own transport to enable you to get to placement sites as public transport is not always available. Please refer to the individual course pages on this website to ascertain if you will need a vehicle or contact us on 1300 725 483 for further information.

    • To be eligible for the Construction Training Fund subsidy, students must be able to demonstrate that they are directly employed in the building and construction industry in Western Australia. Refer to www.bcitf.org for further information.

    • Acceptable payment methods are Visa, Mastercard and direct credit into our account. You can either pay for your course in full at the time of booking, or enter into a payment plan. For more information about payment plans, please visit: https://civiledge.com.au/ezypay/

      We are able to also invoice your company or jobactive provider, however this needs to be arranged prior to your course.

    • Payment is required at time of booking when paying with a Credit Card. If you choose to enter into a payment plan of four weekly installments, you can choose when the payment plan starts as long as we receive one payment before your course start date. If your employer or job seeker provider is paying via invoice, we must receive payment at least 7 days before the first day of your course.

    • Pricing for groups can be arranged. Please contact us on 1300 725 483 to discuss your options.

    • CivilEdge offers students Ezypay payment plans on our entire range of courses, meaning students can pay for their course in just 4 weekly installments. Students are able to choose when the payments start, provided that the start date is before the course start date.

      For more information on Ezypay and for the full terms & conditions please visit: https://civiledge.com.au/ezypay/

Please note: The student tuition fees as published are subject to change given individual circumstances at enrolment and/or changes in Government policy.